1. Scope of This Policy

This policy applies to products purchased directly through the
Comfort Life website. It covers product returns,
size or color exchanges, and refunds where applicable.

2. Eligible Reasons for Return or Exchange

You may request a return or exchange for any of the following
reasons:

• You received a different product from the one ordered.
• You received a different size or color from the option
  specified in your order.
• The product was torn, stained, damaged, or visibly defective
  at the time of delivery.
• The product contains a manufacturing or stitching defect.
• One or more products or quantities are missing from your
  order.
• You require a different size for an unused product, subject
  to availability.

3. Return and Exchange Conditions

To qualify for a return or exchange, all of the following
conditions must be met:

• The request must be submitted within
  7 days of receiving the product.
• Incorrect, damaged, defective, or missing products must be
  reported within 24 hours of delivery.
• The product must not have been worn, used, washed, ironed,
  altered, or damaged.
• The product must be free from perfume, sweat, dirt, stains,
  cosmetics, and other odors or marks.
• All original tags, labels, packaging, invoices, and included
  accessories must remain intact.
• You must provide your order number and clear photographs or
  videos showing the issue.
• The return or exchange will be subject to inspection and
  approval by Comfort Life.

4. Non-Returnable and Non-Exchangeable Items

A return or exchange will not be accepted in the following
situations:

• The product has been worn, used, washed, ironed, altered,
  or damaged after delivery.
• The product’s original tags, labels, or packaging have been
  removed, damaged, or lost.
• The product contains perfume, sweat, dirt, stains, cosmetics,
  or other signs of use.
• The request is submitted more than 7 days after delivery.
• The product was customized, printed with a personal name or
  logo, or manufactured according to special instructions.
• The product was marked as Final Sale, Clearance, or
  Non-Returnable, unless it was delivered defective.
• The product was purchased from another seller, marketplace,
  or organization instead of directly from Comfort Life.
• There is a minor color difference caused by lighting,
  photography, or the customer’s screen settings.

5. Size or Color Exchange

If you need a different size or color, please contact us within
7 days of receiving the product. All exchanges are subject to
product availability.

• If the customer selected the wrong size or color, the customer
  must pay the applicable return and replacement delivery
  charges.
• If Comfort Life sent the wrong size, color, or product,
  Comfort Life will bear the applicable delivery charges.
• If the replacement product costs more, the customer must pay
  the price difference.
• If the replacement product costs less, the price difference
  may be adjusted through store credit or another approved
  method.

6. How to Request a Return or Exchange

1. Contact us with your order number, full name, and the mobile
   number used when placing the order.
2. Explain the issue clearly and provide photographs or videos
   of the product, packaging, and courier label where required.
3. Our customer support team will review your request and provide
   further instructions.
4. Do not send the product to any address before receiving return
   authorization from Comfort Life.
5. Once authorized, pack the product securely with its original
   tags, packaging, invoice, and included accessories.
6. After the returned product is received and inspected, we will
   begin the approved exchange or refund process.

7. Courier and Delivery Charges

8. Refund Policy

Where a refund is applicable, it will be initiated after the
returned product has been received, inspected, and approved.

• Approved refunds are generally processed within
  7–10 business days.
• Refunds may be issued through the original payment method,
  mobile financial service, bank transfer, or another mutually
  agreed method.
• For Cash on Delivery orders, the customer must provide
  accurate mobile banking or bank account information.
• Original delivery charges are non-refundable when the return
  is due to the customer’s change of mind or incorrect size or
  color selection.
• Additional time may be required for the amount to appear in
  your account due to payment gateway, bank, or financial
  service provider processing times.
• For products purchased using a coupon or promotional
  discount, the refund will be based on the amount actually
  paid.
• Any applicable return delivery charge, transaction fee, or
  other authorized cost may be deducted from the refund amount.

9. Order Cancellation

• You may request an order cancellation before the order has
  been processed or handed over to the courier.
• An order generally cannot be canceled after it has been
  dispatched.
• If a prepaid order is canceled, applicable transaction fees
  or delivery costs already incurred may be deducted from the
  refund.
• Customized or specially manufactured orders cannot be
  canceled after production has begun.
• Comfort Life may cancel an order if the product becomes
  unavailable, the provided information cannot be verified,
  or the order is found to be fraudulent or suspicious.

10. What to Do When Receiving Your Delivery

• Inspect the external condition of the parcel before accepting
  it.
• If the parcel appears torn, opened, or visibly damaged, notify
  the courier representative immediately where possible.
• We strongly recommend recording one continuous unboxing video
  showing the unopened parcel, courier label, and products.
• Keep the original packaging, invoice, and courier label until
  you have verified that the order is correct.
• Contact Comfort Life within 24 hours if you receive an
  incorrect, missing, damaged, or defective product.

11. Special Circumstances

Return, exchange, or refund processing may take longer during
public holidays, natural disasters, political unrest, courier
disruptions, or other circumstances beyond our reasonable
control. We will make reasonable efforts to keep affected
customers informed.

12. Policy Updates

Comfort Life reserves the right to update or modify this policy
when necessary. Any revised policy will become effective once
published on this website. Applicable law and the policy in
effect when the relevant order was placed will be considered
when reviewing a request.